Refund and Return Policy for Jonah Lange Photography:

I am dedicated to producing high-quality prints that bring color and light to your walls. However, I understand that sometimes things don’t go as planned. Below you’ll find my refund and return policy.

1. Damaged Items:

• If you receive a print that is damaged upon arrival, please contact me within 7 days of receiving the item, with photographic proof of the damaged product and damaged box. Once verified, you can choose between a full refund or a replacement at no additional cost.

2. Incorrect Items:

• If you receive an item that doesn’t match what you ordered, please contact me within 7 days of receiving the print. I’ll arrange for the correct print to be sent to you as soon as possible.

3. Cancellations:

• If you wish to cancel an order, you must do so within 24 hours of the purchase. After that, you will have to pay for return shipping if you wish to return the item. 

4. Non-returnable Items:

• Customized or personalized prints cannot be returned or refunded, unless they arrive damaged or incorrect.

5. Return Shipping:

• Unless the return is due to an error on our part or damage during shipping, customers are responsible for return shipping costs. I recommend using a trackable shipping method.

6. Contact Information:

• For any queries, returns, or refunds, contact me at:  jonah@jonahlange.com